Monday, October 20, 2014

Live Tweets Rule

Last month, Twitter released the results of its study on live-tweeting TV shows and how it effects tweet reach and audience growth. As logic would suggest, when the stars, writers, judges, producers and/or official TV show accounts live-tweet the show, viewers happily tweet and follow along. In fact, in the survey, 66% of Twitter users revealed that they like to see tweets from the official show accounts and 61% are especially delighted by tweets from the cast or contestants. ABC's The Bachelor and Scandal continue to be wildly popular and quite successful in this arena.

The purpose of this study was to give television programs and their marketing teams a few insights and pointers on what this means and where to go. The rest of the study reveals some crazy-high numbers, all pretty consistent with the notion that a primetime TV show can't go wrong incorporating live tweets into the TV-watching experience. It's a win for everyone involved.

While the following tips are meant for TV shows and their various accompanying Twitter accounts, they can be tweaked a bit to fit into a more traditional brand's social media strategy.

1. Make Social Sharing Easy for Your Cast and Crew
The study plainly states that the cast and actors are a TV show's greatest asset for making an impact through live-tweeting. Various non-TV-show brands like a department store, a cosmetics line, or cookie company can interpret this as empowering stakeholders. Employees do not necessarily have to live-tweet events and happenings, and they shouldn't have to. Brands can equip their advocates and insiders (with the technology and platforms), and call on them to infiltrate commonly live-tweeted events, using the relevant hashtags and handles appropriately.

2. Anticipate Social Storylines
Tweets, while building a brand's reach and chatter, could very well be negative. A brand should prime and prepare for such sentiments, as well as forecast tweetworthy moments, where engagement is at its peak. For TV shows and other brands, live-tweeting appears spontaneous but should actually be very carefully planned and thought-out. Conversation can stray in several directions and those tangents should be considered, too.

3. Identify High Impact Conversations to Create Winning Moments
This point encourages conversation between TV show and viewer. It mentions that the live-tweeting actor or TV show account realistically cannot reply to every tweet during the program, so instead to identify the influential players and respond to them. TV show accounts often reply to and retweet celebrity viewers who have voluntarily engaged online. The associated tweets and messages exponentially increase reach, attention and the program's "Twitter-share." Other brands can do the same by recognizing similar users and relevant social opinion leaders.

4. Build a Team of Passionate Players
This starts with a passionate community manager; someone committed to developing mutual excitement and deep relationships with viewers or followers. Meaningful content infused with emotion and shared values will nurture a loyal fan base that will engage with a brand over and over again.

Good Luck!

Convince and Convert article here.

Twitter study here.

Follow me on Twitter here.

Comments open to all.

Monday, October 13, 2014

Tweet Home

"Drill down for what? Science."

This is a real tweet from the Curiosity Rover, the spacecraft that's been exploring Mars for the last two years, and I just became a huge fan its account, @MarsCuriosity.

If you're like me and have ever wondered or been concerned about how our spacecrafts are faring being so far away from home, just look to Twitter. Since 2008, spacecrafts like the Curiosity Rover and the 37-year-old Voyager have been optimistically reassuring us that they are happy and healthy.

Roughly six years ago, NASA's three-person social media team created online personas for the distant robots and their missions, and they did so with admirable finesse. The team quickly learned it was much easier to tweet in first-person when bound to 140 characters and discovered that a relatable personality paired with logical updates best resonated with followers. Then, high engagement was garnered through sharing photos and weaving-in current event humor. Followers respond well to the casual tone and intellectual tidbits offered by the various spacecrafts. Followers also just think it's cool to "communicate" with a pal that's literally billions of miles away. (Or maybe that's just me...)

Each spacecraft has its own account and unique voice. The @MarsCuriosity is the friendly, chatty new guy on Mars. The @CassiniSaturn is quite witty and stoic as it studies Saturn and its rings, and the @NASAVoyager is noted as the bravest satellite of all, the veteran with a bit of wanderlust. While the tone for each robot may be different, the model is the same: Their tweets incorporate some mix of audience interaction, current trends and specific, detailed updates. 

NASA and its spacecrafts use Twitter as a human-connectedness tool, in such a way to encourage people to care about the often-forgotten goings-on in outer space. It lets the world know that our intergalactic buddies way out there are doing ok.

Tying this all back to social media marketing, the spacecrafts' Twitter handles effortlessly intrigue and engage online audiences; take a generally undervalued topic and humanize it for maximum interest and reach. How cool is it that these rovers take a second to check-in with us earthlings and let us know it's all good? 

The Atlantic article here.

Follow these cool rovers and missions: @MarsCuriosity, @CassiniSaturn, @NASAVoyager

Follow me here.

Comments open to all.

Monday, October 6, 2014

This One's for You

Jobseekers, you are participating in social media marketing whether you like it or not. Your personal brand is likely getting pieced together right now by a recruiter combing through your social accounts and profiles. You, much like a brand, should be targeting your online efforts to achieve a desired outcome a.k.a. a full-time offer from your dream job.

Quite a few similarities exist between the consumer looking for information about a brand/product before purchase and a recruiter performing a background check on a candidate before offering an interview. Both the consumer and the recruiter will start with social media and their social networks. They'll also place a premium on friends' recommendations, so know that word-of-mouth counts. Like a brand, you should cater content to your intended audience, make logical and meaningful connections, and occasionally and gracefully toot your own horn.

According to CareerBuilder's most recent survey, 45% of recruiters use social media to research a candidate, and 11% plan to use social media as a background check tool in the future.

If you find yourself eager to land your dream job in a few short months, or at least break into the industry, here are some general guidelines about social media upkeep to help you with the process. (Keep in mind these will vary from industry to industry.)


Stay active. At least maintaining an online presence shows that you know how to use the platform, and it allows you to regularly monitor yourself. It also shows a bit of initiative if you go a step further to follow the leaders and people you admire in the industry. I retweet and favorite content from MSLGroup pretty regularly, and after a year of a consistent show of interest and active engagement I earned a follow from Pascal Beucler, the SVP and Chief Strategy Officer. A small, but mighty personal accomplishment.

Share. Blog posts, retweets, photos, check-ins... The content you share is a window into your likes, hobbies and aspirations. It humanizes your digital presence and helps create a more complete picture of who you are. Now a recruiter (or anyone, really) can connect with you on the basis of shared interests or qualities of an ideal candidate.

Use consistency of message. Make sure you are the same person across platforms. Your LinkedIn and Twitter accounts should have a little bit of overlap, in which a recruiter can verify the accounts belong to the same person. It's ok to let a little professionalism seep into your social accounts, and vice versa. All your social profiles should be facets of you and your "in-public" personality.

Think twice about posting content that includes...

Risky behavior. Yes, you may be applying to a company that boasts happy hours and booze carts, but err on the side of caution, you jobseeker you. Funny and harmless photos could be the deciding factor between you and an equally qualified candidate. That photo of you from last year on the beach at Georgia-Florida will be held against you.

Anything politically charged. Political statements tend to polarize people and usually lead to argument. You may alienate the recruiter or someone with which you could potentially work. It's a judgment call depending on your desired line of work.

Health issues. Many people turn to social media to seek solace or support in the midst of health problems. If you choose to post your health issues online, you will have a hard time proving health-related discrimination occurred should you be refused the job, since you made the comments public. The law gets a bit tied up on this particular point, so again it may be best to be cautious and aware.

Good Luck!

Personal Branding article here.

Build Your Brand article here.

Follow me on Twitter here.

Comments open to all.